State Farm® Insurance Agent Jose Rosario

"Fine until it's time to cancel. I didn't have much experience with this place because I didn't file a claim or contact them in any way once I signed up for a policy, but I was up for renewal and I decided to look at other companies (as you should do). I found a policy with a competitor who was cheaper and actually better coverage. They sent a letter on my behalf to cancel. This is not my first time switching providers, but so far the biggest hassle. I get multiple texts and emails telling me to contact them once they got my cancellation notice. All they wanted from me was a copy of my new policy, which I shouldn't have given, since it was only for them to try to match the policy price, which they couldn't do. Instead, they said that while State Farm is more expensive, I'll be getting money back on something in the future if I stay with them. I didn't care. The new policy with the competitor was already paid for and I had no intention on keeping State Farm from that point. I told Emely I wasn't interested and just cancel the policy as I requested. Instead she says that she'll send me the renewal notice and price and I can think about it and then contact them to cancel...again. I get a text message again from Maria saying "you agreed to review some provided quotes to finally decide if you are willing to continue your tenancy with us", which I did not. I asked to cancel. I have since texted them back twice to confirm I want to cancel and I still have a bill pending on my account and my policy is still ongoing with State Farm, 7 days after the cancellation should have went through. Not sure why I have to tell them over 3 times that I am not interested in staying with this company. Departing a company is the real tell of how good the service is. If it's like pulling teeth to leave, why would I ever come back? Based on my experience departing, I won't be returning if I have to go through this run around just trying to cancel a policy. I'll go back to another company who made switching providers much easier. Edit: I received a call today from someone at the office to explain that the policy was cancelled days ago but it takes time to display this change on the website. As of now, the bill and policy have been removed. The issue still remains that I was not contacted in any way to confirm this action was taken. With no website change or reply back to my two messages, it appeared my request was sent into a void since I wasn't contacted until this review was posted. They also explained that the reason they asked for my new policy information was to confirm it was in fact myself who requested the policy be cancelled. Which is understandable, but still feels like an opportunity to retain business."

"Great customer service Maria me ayudó"

"I delt with Amy at this branch! She was patient an very accommodating to my time line an availability an walked me through it all!"

"Very quick and efficient! Got everything settled that needed to be done."

"Maria was great ! Very helpful"

"Very pleasant experience !"

"Amy is very patient explains in detail easy to understand"

"I am always occupied at work and a bit of a procrastinator when it comes to personal stuff. They follow up, suggest, and help with decisions. They work with me showing care and professionalism during every interaction."

"Aymee made the whole process of switching insurances super quick and easy."

"Reduced my monthly cost by 25% awsome"

"They always do the extra mile to help you. They make things work for you. Highly recommend them."

"Amy was great! Helped me with all of my questions. Great customer service. Highly recommended."

"Aymee was the best! She answered all of our questions and was quick to get back to us with responses. Thank you Amyee!!!"

"Fantastic service, very responsive, and super competitive pricing for similar or better coverage than I previously had."

"This State Farm agency is the Best! They are always helpful and caring. I have always had a good experience with Jose Rosario and his team!!! Yes, I believe the insurance is overpriced but ALL insurance is overpriced!!! That's how they make their money! At least if I have to pay a lot, I might as well get great service!!"

"Tengo mas de 7 años con ellos y mi seguro de carro baja cada renovacion 🫶muy recomendados!!!"

"I really recommended, really clear people and happy with the service. Thank You!"

"Emily, from State Farm, gave me the best service I ever received, she understands my urgent and take action immediately. Emily is an A+ service person. Thank you very much"

"Thanks for your professional Service Reps who ensure the customer is aware of the options available and any changes to policy prior to effective date. Your consideration, Professional and friendly service is much appreciated !"

"Excelente atención recomendados"

"Emily is a very smart and lovely person She is great person. She is greatly knowledgeable. I also spoke to other agents Every one is friendly and very good and greatly knowledgeable about their work."

"Best experience I have had with an insurance agent I have had so far. Aymee provided outstanding customer service on our claim!"

"I am very satisfied with the service and results. I get very good deals for my 4 car insurance including my classic car, I was looking insurance for my classic car in I found better deals for my all cars. I extremely recommend this office. Thank you!😃"

"Excellent customer service!"

"Very detailed and the best and cheapest price in town"